Please scroll down for the following Terms & Conditions:
1. Window Furnishings
2. Habitat Property Styling
1. Window Furnishings Terms & Conditions - Please read the following terms and conditions and check your order details before you confirm.
“Habitat” – refers to the business Habitat Living (Mimbim Enterprises PTY Ltd) ABN 82158153881.
“window furnishings” – refers to the products ordered and covered by these terms and conditions.
“Habitat team” – refers to employee’s and subconsultants of Habitat Living.
“Installer(s)” – refers to employee’s and subconsultants of Habitat Living.
Products and Services
We offer a range of window furnishings products and services, including curtains, blinds, roman blinds, and related accessories. Our products are made-to-order according to your specifications, and we aim to provide high-quality, durable, and functional solutions for your window treatment needs.
Pricing and Payment
Our prices are quoted in Australian dollars and are prices for future quotations are subject to change without notice. We require 50% deposit before we start manufacturing your window furnishings order. We accept payment by credit card, online payment, bank transfer, and cash. All transactions are processed in a secure manner, and we do not store your payment details. The window furnishings order can be cancelled within 24 hours of the time of deposit, with a full refund provided. Beyond 24hrs of deposit the manufacturing process will be commenced, and the deposit will be forfeited.
The full balance of the commission will be required to be paid before installation. Progress payments may be accepted where projects are installed over multiple stages.
Any overdue accounts (outside of warranty claims) will attract an interest payment of 5% per week until payment in full is received.
Order Process
To place an order, please contact us via email or phone. The Habitat team will guide you through the product selection, measurement, and customization process. Once you have confirmed your order details and paid your deposit, we will start manufacturing your products. We will notify you when your order is ready for installation, which is generally within 6-8 weeks. The availability of fabrics and components may affect the lead time, at which point the Habitat team will be in touch to discuss options.
Installation
The Habitat team of professional installers will ensure that your window furnishings are installed correctly and securely. The Habitat team will be in contact to arrange a suitable installation day. As the installers schedule several projects per day a window of time will be given. If any time delays are expected your Habitat consultant will be in touch. The Habitat team reserve the right to wear appropriate safety equipment while onsite including protective footwear. The customer must provide the installer with advice on any hazards in the installation area.
On the day of installation, please ensure the area is clear of furniture and any existing window furnishings are removed. Please Note: if our installers are required to remove existing window furnishings a fee will be charged at a rate of $150 GST incl. per room. Disposal of old/existing window furnishings is the responsibility of the customer.
Returns and Refunds
As our products are made-to-order, we do not offer refunds or exchanges if you change your mind. However, if there is a manufacturing defect or damage during delivery/installation, we will replace or repair the products. Importantly, please notify us within five (5) days of receiving your order if you believe the product does not comply with the relevant specifications or descriptions.
Warranty
We offer a one-year warranty on all our products, covering defects in materials and workmanship. This warranty does not cover normal wear and tear, misuse, or damage caused by improper installation by others (i.e. where Habitat did not install) or maintenance. This includes removal and reinstallation of window furnishings. All maintenance outside of this will attract a service charge. If you encounter any issues with your products, please contact us at your earliest convenience to arrange a service call. This warranty is not transferrable.
Liability
Our liability is limited to the cost of the products and services provided. We are not responsible for any indirect or consequential loss or damage, including loss of profits, business interruption, or personal injury.
Privacy and Security
We respect your privacy and will only collect, use, and disclose your personal information in accordance with our Privacy Policy. We use industry-standard security measures to protect your personal and payment information from unauthorised access, disclosure, or modification. All online payments are processed through appropriate financial gateways.
Governing Law and Jurisdiction
Habitats’ terms and conditions, products and services, and the right to trade are governed by the laws of Australia. Any dispute arising out of or in connection with these shall be resolved by arbitration in accordance with Australian Consumer Law and the NSW Fair Trading Act 1987.
If you have any questions or feedback, please do not hesitate to contact us.
2. Property Styling Terms & Conditions - Please read the following terms and conditions and check your order details before you confirm.
1: All furniture and accessories are for display use only & must not be removed from the property it has been installed in. If Habitat has partially staged your property, the client may use it for day-to-day purposes however with extra care. We suggest bedding and cushions be removed from beds and stored in suitable bags. Please speak with your consultant if you require some bags.
2: The period of hire for the required furniture and accessories will be discussed on the consultation day and it will start from the installation day. Generally, the period of hire is 6 weeks which covers the normal marketing period.
3: Once the client accepts the quote, Habitat will schedule a day & time according to availability. The client shall ensure that the property is accessible to Habitat for the duration of service. This includes safe access to the property.
4: If the Client or Real Estate Agent requires to change the placement date, please inform Habitat 48 hours prior and we’ll work with you to find a suitable placement date for both the parties.
5: Habitat will use all reasonable endeavours to present the property in the best possible manner to potential buyers. Habitat is not responsible for the outcome of any sale of the property.
6: Habitat does not accept liability for any loss, injury, cost or inconvenience sustained by any person using any information provided by Habitat or accessing the property during the terms of this agreement & the client releases and indemnifies Habitat in respect to same.
7: Habitat will only install whilst the property is connected to power. Suitable light and electricity are required for our services.
8: Habitat will not stage the properties where trade work is still in the process unless prior arrangements have been made.
9: If the client wishes to be onsite during installation, we kindly ask you to be out of the way during the furniture moving. Importantly, pets and young children should be kept away during the installation process to ensure a safe work site.
10: For any breakages or damage resulting from the client’s use of furniture and/or accessories, the client will be responsible for paying the replacement cost or cost to fix the item/s or cleaning costs.
11: Clients will be invoiced via Xero on the day of installation. We require full payment to be made on the day of installation.
12: If the property is sold before the hire period expires, there will be no refunds for the remaining time.
13: It is the Client’s responsibility to make the property accessible for pick up within 7 days of the sale unless otherwise arranged.
14: Whilst Habitat uses extra care in providing its services, the client releases and indemnifies Habitat in respect to any loss, damage, liability, cost or demand that may arise in respect to any of the following.
15: Certain items of furniture and accessories used by Habitat in staging the property will be heavy which may leave impressions, compressions or marks on the floors/walls. Whilst Habitat will use all endeavours to limit the same, the client acknowledges that some impressions or marks are unavoidable. Unfortunately, pet damage is not covered by our insurance and will be billed directly to the client.
16: Habitat may install small (pin style) picture hooks where the artwork is required to hang on the wall. They will remain in the same place after pickup. Any damages to the wall due to unfit surfaces, substandard plasterworks, property history or poor foundations are not the responsibilities of Habitat. If you do not wish for hooks to be placed on walls, please advise before installation.
17: This agreement may be terminated without notice by Habitat in the following events.
- If the client behaves disrespectfully to any of our staff or 3rd party suppliers & movers
- If the site is deemed unsafe due to contamination, structural fault or other.
- During a public health order requiring individuals to isolate.
18: If the client changes his/her mind or would like to cancel the project before the staging, the agreement will be voided.
19: If the client changes his/her mind after the staging is done on the property & would like to replace any furniture pieces or accessories, the site revisit and replacement cost would apply (from $450). After the client accepts the replacement charges, the Habitat team will schedule a day for the job.
20: The client allows Habitat to photograph stages areas of the property before and after the services are completed & to use such photographs for marketing purposes, both printed and online. Habitat owns all rights, titles and interests (including without limitation of copyright) in all such photography. Anyone wishing to copy the details for commercial purposes must obtain prior written consent.
21: Habitat reserves the right in its absolute discretion and for any reason whatsoever to terminate this contract within 10 days of the date of this contract by written notice to the customer.
22: Any dispute or differences between the client and Habitat need to notify one party to another, shall meet to negotiate in good faith to resolve the dispute. If negotiation fails to achieve a resolution within 5 working days of the notification of the issue, attend mediation, administered in accordance with the procedures as set out by the Institute of Arbitrators and Mediators Australia.